Terms and Conditions

All About The Bike & all-about-the-bike.co.uk are trading names of All About The Home Ltd also referred to as 'AATH', 'we' or 'us' hereunder.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of All About The Home Ltd. or its content suppliers and protected by UK and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of All About The Home Ltd. and protected by UK and international copyright laws.
All software used on this site is the property of All About The Home Ltd or its software suppliers and protected by UK and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Disclaimer

Whilst All About The Home Ltd has taken all reasonable care to ensure that the information contained within the pages of this site is accurate, current and complies with the relevant United Kingdom legislation and regulations as at the date of issue, no liability can be accepted for any errors or omissions, or for this information becoming out of date.

All About The Home Ltd accepts no responsibility for information contained in any other web sites which can be accessed by hypertext link from these pages or for these sites not being available at all times. Please note that when you click on any external site hypertext link, you will leave the All About The Home Ltd site.

All About The Home Ltd reserves the right to suspend or withdraw access to the pages of this site without notice at any time and accepts no responsibility for these pages not being available at all times. All manufacturers reserve the right to alter the specification of products and  if you are in any doubt as to the accuracy and currency of any information contained within the pages of this site, or if you require any further information, you may wish to contact us directly and take independent advice. By accessing these pages, you shall be deemed to have accepted, and agreed to be bound by the terms of this Important Legal Notice.

Privacy Policy

All About The Home Ltd (referred to as 'AATH', 'we' or 'our') is committed to protecting your privacy. We have put in place polices and procedures to protect personal information we collect about you so as to comply with the UK Data Protection Acts 1984 and 1998. We will not use any information collected from you when you order for any other purpose than processing your order or for any subsequent/ further sales.

The type of information we will collect about you includes:

your name
address
phone number
email address

For your security, once payment has been made, credit card details are NOT held by AATH Ltd either in hard copy or electronic form. This may prove inconvenient for returning customers however it ensures maximum security of financial details.

We do not send marketing mails

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


Data Protection

If you choose to complete one of our on-line forms, the personal information you provide will be used by All About The Home Ltd to enable us to deal with your requests in the best possible manner. It may also be used to monitor the progress of your enquiry within All About The Home Ltd and to register any subsequent sale of any of the products you have requested. Our purposes for holding personal information and a description of the general categories of parties to whom we may disclose it can be found in the Data Protection Register which is admistered by The Information Commissioners Office (www.ICO.gov.uk). You should note that we do not supply any information about you to anyone unless we believe it is lawful to do so, or where you have given your consent in advance. You have the right under the Data Protection Act to request a copy of the personal data, which we hold with reference to you on our computer systems.

Delivery

At All About The Home Ltd. we endeavour to ensure that your products arrive to you efficiently and in superb condition. It is important to us that you are satisfied with All About The Home Ltd. and our after-sales care. Please read below for more details on our delivery service.

All postage rates are for mainland England, Wales and Scottish borders. Rates for Highlands, Isles and Irelands are available on request or will be advised following purchase. We are unable to publish a comprehensive list of these rates as we only identify the courier to be used once we are aware of the order details. This allows AATH Ltd to offer their customers the cheapest possible postage prices.

If you require clarification of any postage rates please call or mail.

Please ensure that you provide the correct shipping address as any charges incurred through items not being able to be delivered will be the buyers resposibility. Similarly any item which has been correctly delivered but refused will incur the full delivery charge and any return delivery charge. All our couriers will leave a card if you are not in when they attempt to deliver which allows you to arrange for a redelivery or to collect from the depot. If the item is returned because no contact has been made or second/subsequent deliveries have failed, the outward delivery charges together with a failed delivery attempt charges will be payable by the customer. All About The Home Ltd. will send them with a carrier most suited to that product

Delivery Time

All goods, unless otherwise specified within the details, will be dispatched within 2 -5 working days either on a 24 hour weekday service or 48 hours for large consignments. Saturday deliveries are possible but please contact us for a quote. We will always aim to exceed this timeframe wherever possible. We will advise customers whenever a delivery is to be delayed for more than 3 days. You will be able to cancel your order if the new delivery date is not acceptable, and be offered a refund. 

Availability

All About The Home Ltd strive to minimise the risk of out of stock items but if for any reason an item is temporarily out of stock, we will notify you immediately with proposed date of delivery.

Payment

Currently All About The Home Ltd. accepts most major credit and debit cards - Visa, MasterCard, Switch and Delta - which are credited/debited at point of purchase or cheques by post. AATH also offers Paypal and Google checkout as alternative means of making payment. All Paypal payments and credit debit card payments or processed through Paypal's secure payment portal and our 128bit SSl Secure Server. Google payment are processed through their own secure portal.

Warranties

All products come with manufacturers warranty of between 1 and lifetime as detailed in accompaning literature. In the unlikely event that your purchase develops a fault within the warranty period, All About The Home Ltd will refer you to the relevant manufacturer and the resolution will be as stipulated within the terms of the manufacturers warranty. In the event of a claim under warranty, cover is for replacement parts only and Labour charges are the responsibility of the customer. Return postage costs & packaging are the responsibility of the customer. This does not affect your statutory rights as a consumer. PLEASE NOTE: All items sold for hire carry a 90-day warranty. Neither All About The Home Ltd nor the manufacturer can be held liable for fair wear and tear or misuse of the goods. In all circumstances, All About The Home Ltd will not be liable for any additional costs incurred whilst goods are away for warranty repairs - this includes rental or hire charges for equipment from a third party and shipping.

All items classed as consumables such as inner tubes, tyres, chains, brake blocks/pads & cables are not covered under warranty.

Customer Services

Please feel free to contact us regarding any complaints or queries you may have. Customer support is available Monday- Friday 9.00 - 5.00 calls are charged at local rate. Alternatively you can email or write. All complaints should be addressed to Mr M White

Returns Policy

Return of all Items :
We accept the return of items only if they are unopened and in their original condition. To return an item to us you must contact us within 7 days of their delivery to inform us of your intention to do so. All returns must be arranged through Customer Service, who will issue you with a returns authorisation number. If you return goods, as detailed, within 14 days of delivery to you, we will issue a refund to you for the price you paid for the item less the cost of transporting the goods to you and less any other charges we have incurred in fulfilling your order. Please note that you will be responsible for the cost of returning the goods to us and ensuring that they are correctly packaged. Items returned, at your expense, are still your responsibility while they are in transit.

Goods returned which have been damaged or used will not be accepted and the customer will be informed accordingly to arrange collection.

* Any free gifts supplied with the item must be returned with any at the same time. Items not returned will be charged at their full retail value and will be deducted from any refund

Faulty or damaged items

Items damaged in transit can be returned provided you have signed for the consignment as damaged or unchecked and notify Customer Services within 24 hours of receipt . A faulty item can be returned at any time during its warranty period subject to the specific manufacturers terms and conditions. The return of the item is the customers responsibility. Where an item is found to be faulty any replacement will be sent free of charge. Labour charges are not included within any bike or accessory warranties

Please note that we only accept returns of items that have been opened if they are defective. In the case of a defective product, when returning an item please provide a full description of the fault and return the defective item to us in its original packaging together with all warranty documents, manuals and accessories. For your protection we would recommend that you use a Recorded Delivery Service. Our Returns Policy does not affect your Statutory Rights. Items found on receipt not to be faulty will be subject to our normal terms and conditions for the return of items detailed above. All items being returned must be correctly packed to prevent any damage. Goods received which have sustained damage during their return will be returned with the appropriate repair carried out.  In these circumstances a replacement item will not be sent

Cancelling an Item

Under the Consumer Protection (Distance Selling) Regulations you have the right to cancel the Contract for the purchase of any item within 7 working days of delivery. This applies to all of our products. To cancel the Contract please package the relevant item securely and mark the package 'Contract Cancellation' and send it to us unused so that we receive it within 7 working days of the date that the item was delivered to you. The return address is our normal business address, which is All About The Home Limited, Laurel Cottage, White Farm Road, Alltami, Mold CH7 6HG.Please note that you will be responsible for the cost of returning the goods to us. Items returned, at your expense, are still your responsibility while they are in transit and we recommend that you insure appropriately


Telephone: 0845 467 3007
Email: sales@all-about-the-bike.co.uk

All About The Home Ltd
r/o Laurel Cottage
White Farm Road
Alltami
CH7 6HG

Registered in Wales no. 6268853

VAT no. 901 1148 79


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