To mail us with any query please click

OR

For All Enquiries Please Ring:
 

01244 552000

OR

Write to our office @

Unit 1 Pinfold Industrial Estate

Pinfold Lane

Buckley

Flintshire

CH7 3PL

Any comments or complaints can be made to any of the above contact points for the attention of Mr M White

About US

 All About The Bike  is an Independent Bike Dealer (IBD) utilising decades of experience in the sport at the highest but also the lowest level! With over 40 years in the sport we like to think we offer our customers that little bit more than the average bike dealer. So often is the case that you call in at your local bike shop or ring web shops only to be faced with a know it all arrogance and you're left feeling that "if i ask that question they'll think I'm stupid". We're pleased to say that's not the case with All About The Bike. Whilst we have vast experience and specialist knowledge we appreciate that alot of our customers don't. We are always more than happy to answer any questions you may have and share our experience with you.

Pricing

Our ethos on pricing is that we will always offer you our very best price all through the year.

Clear & Upfront

AATB has tried to make its site clear, straighforward, upfront & fair. This is how we have achieved this.

Categories - Clear logical categories which lead you where you want to go through the title. If you know what you want we have provided a shop by brand category which will take you all products for each manufacturer.

Descriptions - we aim to give you as much information about each item to assist you make an informed purchase but if you need further information please feel free to contact us.

Questions

Customers are always welcome to ring or mail. We offer a friendly polite service and will always assist. If we are unable to assist with your query straightaway we will always return your call with an answer. All questions sent by mail will receive a personal response. We do not send automated mails. 

Dispatch Times

  If there is to be a delay greater than 3 days in the dispatch of your item we will always make contact to establish if you are happy to wait. We never assume that a delay is acceptable.

Payment Processing 

All our payment options are secure and encrypted. We believe that we should not take payment from our customers until we are in a position to dispatch the item. When payment is made by Credit/Debit card or through Google/Paypal we only secure an authorisation on your card. It is only when the item is prepared for dispatch is you card charged.

Stock

We always aim to have between three to four hundred bikes in stock at any one time with a structured reordering regime to ensure that bikes are available. Regrettably at certain times of the year despite our best efforts there maybe occasions when we cannot offer you your chosen bike i.e Christmas, high demand and end of year model cross over. Our payment systems are set as such never to take funds until goods are dispatched and if we're unable to fulfil your request we will always contact you within 1 working day. Customers are of course more than welcome to contact us to check our extensive stocks beforehand.

What do people think of AATB?

A small selection of our feedback:

"I just wanted to say thank you for the good old fashioned honest service that you provided to us when we purchased  my sons new Haro F1 BMX bike.When we ordered it we were told that the bikes were coming to you by end of November, and that we would have it prior and in time for Christmas.All the above came true. A rarity these days.If more businesses behaved like this we would be much better for it.Thanks again and keep up the excellent service."

"My eight year old son had been waiting for his birthday present of a Haro F18 from another supplier for almost 3 months, they had repeatedly shifted the delivery date and given pretty feeble and defensive excuses as to why this bike had not arrived.  In desperation I googled the make of bike and found to my amazement that no only did you stock the exact version he wanted but had four available.  After a telephone order with you not only did we receive the bike we wanted, but in less than 24 hours, and at a cheaper cost! To say my son was ecstatic is an understatement, he had the bike for the reminder of half term and was absolutely over the moon. Your service was friendly, understanding and it was clear that you had gone out of your way to get this product to me as soon as possible at no delivery cost – Excellent!"

"I just wanted to say thanks for the great service. We received the bike yesterday and my son is very hapy that he got a blck one and in good time. I really appreciated your communication advising us of the status and offering possible solutions. if only all e-companies were as good as you!"

"Just taken my new bike out for its first 10k.  Brilliant."